Elementary schools are no longer teaching cursive handwriting, but technology has most people writing—well, typing anyway— more than ever before. Email communication, text messages, blog posts, Facebook updates, tweets, and social media content in general are part of our daily lives. There’s a good chance you’ve never even seen some of your co-workers, colleagues, or clients face-to-face because you’re able to communicate with them digitally.
Although replying to an email is a lot easier than making a phone call, many people are guilty of the following email mistakes—even when they are writing business-related emails. A web design company could have made you the most professional-looking logo, website and email signature anyone has ever seen, but in order for your business to be taken seriously, you should utilize the following 10 email suggestions:
1. Use a straightforward, to the point subject line. Make sure the subject line of your email is related to the message. “Hi everyone” might seem friendly but has little to do with the task at hand, whether it’s trying to confirm a meeting or ask a question.
2. Get to the point at the beginning of your email. If you have a question or need something from someone, let them know right off the bat. Everyone is busy and people don’t want to read a lengthy introduction just to find out you’ll be out of the office next week.
3. Make sure the email is really necessary. Ask yourself, “Do I even need to send this email?”If you just wrapped up a project and your client or colleagues will receive a notification about it from the project management software that your team is using, you probably don’t need to send out a separate message to let everyone know you’re finished.
4. Respond to the right email. If you have one ongoing email with your web design company about the changes you need to your site and another email thread about your open invoice, make sure you reply to the right one. The designer probably has little knowledge about accounts payable.
5. Use proper grammar and spelling. Texting has made far too many people lazy, even in the workplace. “Great, thank you! See you tonight!” is much more professional—and appropriate for business—than “GR8 TY! CU 2NITE!”
6. Keep it short and sweet. You’re writing an email, not a novel. Remember that.
7. Tell the recipient what you need or want. Avoid vague questions like “What’s your thought on this?” because a question such as “Do you like the blue background better or the green one?” will probably get you the answer you actually need.
8. Format your text. Long chunks of text, even when broken up into paragraphs, aren’t very easy on the eyes—especially if the recipient is reading your email on his or her phone. Web content is generally spaced out differently than print work. Use bullets or numbered lists and bold text to convey your message easily. This will help people scan the message briefly and get the gist of what you’re saying right away.
9. Make sure everyone can open your attachments. Sending attachments is sometimes necessary. If you have to send one, make sure the recipient can open it! Just because you have access to Photoshop—and can therefore open PSDs—doesn’t mean the person you’re writing to has it on their computer.
10. Have a clear signature that lets people know how to reach you. A dancing, flashing email signature line is fun for some people, but the rest of us would appreciate a professional one instead. Make sure it includes your name, title or workplace, and the top one or two ways you can be reached in addition to email, such as your desk phone and your cell phone.
These email tips will not only help you create a more professional appearance in the business world because others will take you more seriously, they will most likely help you receive faster replies to all emails you send out.
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